Shipment of your package
Packages are usually shipped within (0/48) hours after receipt of 24/7 delivery, on some items max 1/5 working days. Delivered via express courier SDA / Poste Italiane with real-time tracking system of your purchase. Shipment is free for purchases from Italy.
HATE US ensures the quality of the packaging that will be made to ensure the delivery of the goods in perfect condition.
Right of withdrawal
You are guaranteed the right to return the goods purchased within 14 days (solar) from the date of delivery of the item at your address, as written on consumer protection laws.
Link to the Official Gazette where article 52 of the Consumer Code lists the days x to exercise the right of return:
The right of withdrawal is not applicable to articles used with obvious signs of wear or change in appearance.
Terms to be observed to make use of the right of withdrawal
The item to be returned must be packed carefully as it was delivered to protect it from transportation. It must be delivered with its inner packaging (anti-dust bag and accessories if included).
100% of the amount spent will be refunded within 24/48 h from the time of arrival at HATE US. For Paypal payments you can directly withdraw the amount with transaction timelines managed directly by Paypal.
How to claim a yield?
To initiate the returning practice, please send an e-mail to firstname.lastname@example.org or with the appropriate contact form, your intention to exercise the right of withdrawal by notifying your order number. You are not required to specify your motivation, but we would be grateful if you would like to let us know what you did not like or just change your mind.
The customer is responsible for the refund. Send the item to be returned by writing to the parcel the following address:
via Longarola 28/4
40012 Calderara di Reno
Bologna – ITALIA